BT customers can get exclusive access to tickets to BT London Live

As a thank you, we gave BT customers exclusive access to the BT London Live Opening Ceremony Celebration Concert at Hyde Park. Due to the popularity of this event, BT's allocation of presale tickets has SOLD OUT.

There's still a chance to get tickets on Friday 4 May from 9am, when tickets go on sale to the general public.

Terms & Conditions | Frequently Asked Questions

What is BT London Live?

BT London Live is an exciting series of events celebrating the London 2012 Olympic and Paralympic Games, where you can watch outdoor screenings of the sporting action and enjoy top flight entertainment for free – in Hyde Park, Victoria Park and Trafalgar Square. The highlight of BT London Live is two spectacular Celebration Concerts at Hyde Park during the Opening & Closing Ceremonies.

Opening Ceremony Celebration Concert

27 July, Gates 2.30pm, Entertainment from 4.30pm
London 2012 Opening Ceremony broadcast live on giant screens
Featuring Snow Patrol, Stereophonics, Duran Duran and Paolo Nutini
Tickets £60+booking fee
- on sale to BT customers 9am Thursday 3 May – SOLD OUT
- on general sale 9am Friday 4 May

Closing Ceremony Celebration Concert

12 August, Gates 2.30pm, Entertainment from 4.30pm
Featuring Blur, The Specials and New Order
Tickets sold out

BT London Live Terms

All BT residential customers including BT employees who register their interest via their www.bt.com/londonlive account are eligible to apply for 24 hours exclusive tickets. The Promoter reserves the right to verify the eligibility of customers and check their identity.
BT has a total of 12,000 tickets available to customers 24 hours before they go on sale to the general public, which will be sold on a first come first service basis.
Promotional codes will be available to customers who register between 9am on Thursday 26 April 2012 and up to and including 8:59am on Friday 4 May 2012.
Customers will be e-mailed a onetime only promotional code which they must enter online when purchasing tickets. Receipt of the code does not guarantee tickets. A maximum of 6 tickets per account holder is permitted and all tickets must be purchased in a single transaction.
Customers must purchase their tickets by entering their promotional code at point of payment between 9.00am on Thursday 3 May 2012, and up to and including 8.59am on Friday 4 May 2012.
Customers who register for their code before 9am on Thursday 3 May must purchase their 24 hours exclusive tickets via www.ticketmaster.co.uk/bt, customers who apply for their promotional code after 9am on Thursday 3 May can also purchase their tickets directly via www.bt.com/londonlive.
Tickets will automatically be sent electronically to the customer's email address from Ticketmaster once payment has been processed.
No cash alternative will be offered and tickets are non-transferable. BT reserves the right to substitute the tickets with ones of equal or greater value if this is necessary for reasons beyond our control.
Additional customer's personal details provided will be retained for the purpose of the BT London Live 24 hours Exclusive Ticket promotion and will not be processed for any other purpose, unless you choose or have chosen to receive information from BT or regarding London 2012 related events and/or promotions, or other BT Live Nation events and/or promotions. For more information please see BT's Privacy Policy which can be found at http://www2.bt.com/privacypolicy.
Registering for BT London Live 24 hours Exclusive Tickets is deemed to be acceptance of these Terms and Conditions. BT reserves the right to alter, amend or foreclose this promotion without prior notice in the event that unforeseen circumstances make this unavoidable.
BT accepts no responsibility for any loss, damage, injury or disappointment suffered by any customers who are unable to get 24 hours exclusive tickets, during customers attendance at the BT London Live event, or any damage to any entrant's or other person's computer or mobile phone equipment as a consequence of downloading any material relating to this promotion.
The Promoter is British Telecommunications plc, 81 Newgate Street London EC1A 7AJ. Registered in England No. 1800000.

BT London Live Opening Ceremony tickets FAQs

What is BT London Live?

BT London Live will take place in Hyde Park and Victoria Park throughout the London 2012 Olympic Games and in Trafalgar Square during the Paralympic Games.

From sports participation activities, large screens showing the Games, cultural entertainment and live music every evening, Londoners and visitors to the city will get the chance to join in the excitement of the biggest sporting event on the planet.

Full details are available at btlondonlive.com

Are there concerts every night during the Olympic Games?

Live music is a big part of the BT London Live experience, and each evening sees a fantastic line up of live music with huge artists from across the UK and the world taking to the stage.

On the nights of the London 2012 Opening and Closing Ceremonies there will be two Celebrations Concerts in Hyde Park for which you will need to buy tickets.

For the days in between these Celebration Concerts entry will be free to Hyde Park so you can either turn up on the day, or to guarantee entry on a specific day and avoid potential queues you can reserve Guaranteed Entry Tickets which will be available soon. BT London Live Victoria Park will also offer Guaranteed Entry Tickets to this event for the duration of the Olympic Games. BT London Live Trafalgar Square will not have any Guaranteed Entry Tickets with walk up access only.

Which BT customers are eligible to for 24 hours exclusive tickets?

This offer is available for BT residential customers only.

Which concerts can I get 24 hours exclusive access to?

As a BT customer you can buy tickets to the Opening Ceremony Celebration Concert in Hyde Park 24 hours before they go on general sale. This Concert will take place on Friday 27 July.

When will these exclusive tickets be available for BT customers?

Exclusive tickets will be available to buy on Thursday 3 May from 9.00am until Friday 4 May at 08.59am or until BT's ticket allocation has sold out, whichever is sooner.

How do I buy these 24 hours exclusive tickets?

BT customers should log in to My BT (www.bt.com/mybt) or sign up if you don't already have an account. Once logged in, you can click through to the dedicated BT London Live page. Just enter your email address and you will be given a unique, one-time-use promotional code. You can do this from Thursday 26 April.

From 9am on Thursday 3 May you can go to www.ticketmaster.co.uk/bt where you can enter into the ticket purchase journey and will be asked to input the promo code.

How much do the tickets cost?

Tickets are priced at £60 each (incl VAT) plus booking fee.

Booking fee consists of a £6.00 service charge per ticket and £3.50 order processing fee per transaction.

What information will I need so that I can get a promo code?

You just need to login or sign up to My BT. You'll need your BT account number to sign up.

How many exclusive tickets can I buy?

Each BT customer will be able to buy 6 tickets each in one single transaction.

When will I receive my tickets?

You will be emailed your tickets by Ticketmaster shortly after your payment has been processed.

How many tickets does BT have to give to its customers?

BT has been allocated a number of exclusive tickets for this exciting event which they are passing on to their customers, enabling you to buy tickets before they go on general sale.

When do tickets for the Opening Ceremony Celebration Concert go on general sale?

Tickets will go on general sale via Ticketmaster on Friday 4 May.

I was unable to buy tickets, have they sold out?

We're sorry that you were unable to buy tickets but there are only ever a limited number of these exclusive tickets available and they are sold on a first-come first-served basis. Therefore it is likely that all the exclusive tickets have been sold, but you can still try and get tickets when they're available on Friday 4 May at www.btlondonlive.com.

You can also apply for Guaranteed Entry Tickets for the Free to Access days at Hyde Park and Victoria Park.

What time will the concerts start and finish?

Timings for both Celebration Concerts at Hyde Park will depend on the broadcast of live Olympic Games events which will be shown live on the screens. Gates will open at 2pm with the Opening Ceremony Celebration Concert finishing by 12.30am and the Closing Ceremony Celebration Concert finishing by midnight.

Do you know who else will be playing at the concerts?

The other acts are still to be announced but keeping checking www.bt.com/londonlive or www.btlondonlive.com for the latest news.